Refunds & cancellations

Cancelled event: every online ticket is refunded in full to the original payment method. You don't need to do anything. It usually arrives in 5–7 working days.

Postponed event: your ticket stays valid for the new date. Can't make it? Email hello@xortal.net with your order number before the new date for a full refund.

If we can't issue your ticket after you pay (for example, the last ticket sold during your payment), you're refunded automatically.

Otherwise sales are final: we can't refund a ticket because you can't attend or your plans change.

If you're refused entry for not meeting the event's published age or entry rules, or for unsafe or unlawful behaviour, you aren't automatically refunded. If you think you were refused unfairly, contact us and we'll look into it with the organiser.

Tickets bought at the gate or issued directly by an organiser follow the same rules and are refunded by that organiser.

None of this limits any right you have under Indian consumer law.